Global Emergency System Recovery
- Role —
- Studio Manager
- Date —
- February 8, 2026
- Stack —
- monday.com, Incident Response, Integrations
Impact Highlights
- Zero data loss preserved operational and overtime tracking.
- Global tracking functionality restored during a live production period without external support.
Situation
During a peak production period, a critical failure disrupted the global time-tracking infrastructure used across Artworking, Photography, Account Management, and Image Editing. The failure prevented teams from recording live capacity and working hours, creating risk to operational reporting and overtime tracking.
Action
- Independent Investigation: Took ownership of the outage during a weekend, investigating automation behavior to isolate the failure to a third-party script.
- Native Rebuild: Rebuilt the required automation logic using native monday.com functionality.
- Testing & Restoration: Thoroughly tested the replacement workflow before restoring system access across affected global teams.
- Architecture Governance: Conducted a post-incident review and recommended moving critical features away from unnecessary third-party dependencies.
Result
Restored global time tracking during a critical production period, preserving underlying tracking data and establishing a more resilient system architecture.